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Banneraholic Australia Help Desk

Do you expect a high quality print job with no surprises? Do you expect your banner products delivered on time? With Banneraholic Australia your expectations will always be exceeded!
To ensure a high quality banner, please send your high resolution images in one of the following formats:
Please DO NOT send artwork in Word, Excel, Powerpoint, Publisher, PDF's created in Word or as low-res jpegs.

- A correct file format is important.
PDF This is the preferred format for 100% risk free banner printing.
However, we also accept these file formats, as below.
AI ILLUSTRATOR CS (and below)
EPS ILLUSTRATOR CS (and below)
TIFF PHOTOSHOP CS (and below)

- Placed images
Placed images should have a resolution of 300 pixels per inch at full size for the highest quality banner graphics. If you don't have an image of this quality, please make sure it's a minimum of 100-200 pixels per inch at full size. Scan/Photoshop files should be saved in CMYK mode in TIFF format. When placing such files in Illustrator, PLEASE DO NOT PARSE OR EMBED THE FILE.

- Text
All text must be converted to outlines.

- Color Matching
Any critical colors must be called out as a CMYK color.

Checklist: It's very important to make sure your art work is truly press-ready.

- Please make sure your art work has 3-5mm bleed
- 1-up on a single page
- Convert your text to paths, curves or outlines
- Only CMYK is accepted

How long have you been creating trade show displays and motivation products?

We've been producing these products for over 10 years.

Why has my payment been unsuccessful?

Things to check in case your payment has not been successful:
- Did you enter your credit card information and billing details correctly?
- Did you enter the right card type, card number, issue number, expiration date, and CVV security code (the three-digit number on the back of your card)?
- Does the billing address you entered exactly match the billing address information you have on file for the credit card that you entered?
- Do you have sufficient funds available on your credit card?
- Is your credit card enrolled for online purchases?
- Does your credit card have a defined limit for online purchases?
- Did you check the box indicating you are the credit card holder or authorized to use the credit card?

Can I change my billing/delivery address?

You may edit and update your billing and shipping details by going to Your Account page within the Online Store. If you update your delivery address then any future items you order will be sent there. Please note that your billing/delivery address cannot be changed for orders that are being processed. These items will be sent to the address on file at the point when your order was placed.

What is the turnaround time for delivery?

Fast! Once the art work is approved, in most locations around world, your order is delivered as little as 7 working days. (See Delivery)

Does graphic perfectly fits exhibition hardware?

In Banneraholic, graphics are produced from our internal computer grid system and tested for fit before being shipped. We produce your graphic to fit your show schedule and your budget. For heavy use, a thicker, more durable laminate will keep your graphic looking new.

What shipping method to use?

Our main carriers are UPS, FedEx and DHL, depends on availability of shipping destination. You can monitor entire shipment process online all the way down to your destination.

Where are you located? Will your location affect my shipping options?

We have our regional headquarters located in Sydney, Australia; Wellington, New Zealand; and Shanghai, China. Many of our customers are located throughout the continental United States and Canada, Europe, Australia and New Zealand. We guarantee a lower cost and provide free shipping all over the world, door to door delivered to your office.

How do I contact your sales office?

Banneraholic Sdyney Office, Australia
Tele: +61 2 8005 6298
By email: sam@banneraholic.com (Your email will be replied by banneraholic art specialists in 24 hours)

Banneraholic New Zealand Office
Tele: +64 4 907 4918
By email: sam@banneraholic.com (Your email will be replied by banneraholic art specialists in 24 hours)

 
For more specific inquiries, please contact us or via service@banneraholic.com.



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Questions regarding our banners or trade show display stands? Banneraholic Australia's Help Desk can answer your questions about our Roll Up Banner Display Stands, Scrolling Roll Up Banner, Double Sided Roll Up Banner Stand, X Banner Displays, Heavy Duty Outdoor X Banner Stands, L Banner Displays Hanging Vinyl Banners, Indoor Vinyl Banners, Outdoor Vinyl Banners, Exhibition Displays, Portable Banner Display Stands, Retractable Banner Stands, Booth Display Stands, Trade Show Displays and more!

We deliver our high quality Banner Display Stands to Australia, Canada, New Zealand and the United States. We offer high quality, very competitive pricing and complimentary delivery for bulk orders.
 
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